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Something Better Corporation logo Something Better Corporationβ„’Customer & Technical Support Center Schedule a Call with Us
You Matter To Us

Real Help, From Real People, For Every Project You Build.

Whether you're mixing your first batch or your five-hundredth, our team β€” led directly by master artisan Bryan Gauthier β€” is here to make sure your decorative concrete project turns out beautifully. You're not just a customer to us. You're part of the SBC family.

πŸŽ“ Unlock My Free Training πŸ“˜ Get the Free Guides
36+Years of Mastery
24+ YrsTraining Contractors & DIYers
RealHuman Support, Every Time
WorldwideShipping & Support

Need Us Right Now?

However you choose to reach out, you'll always talk to a real, live person on our team β€” never an AI bot or automated script.

πŸ“ž Call or Text 855-744-2900 βœ‰οΈ Email Support customercare@betterpaths.com πŸ—“οΈ Prefer Face-To-Face? Book a Free Q&A Call
A Gift, Included With Your Order

Your Free Training Is Waiting β€” Let's Get You In.

If you purchased through Amazon or our Shopify store and qualified for complimentary training, just fill out the short form and we'll personally get you access β€” usually within one business day.

Qualifying purchases on Amazon unlock our free training course, and qualifying purchases on somethingbettercorp.com unlock our Master Home Study Course β€” free.

Not sure if you qualify? Send us your order number anyway β€” we'd rather double check than have you miss out.

Request Your Training Access

Takes less than a minute. We'll email your login details directly.

πŸ’‘ Amazon order numbers are found in Your Orders. Shopify order numbers are in your confirmation email, starting with "#".
βœ… Thank you! Your request has been sent to our team β€” check your inbox soon for training access.
Something went wrong sending your request. Please try again, or email us directly at sbctraining@betterpaths.com.
Free Resources, Anytime

Grab the Guides You'll Reach for
Every Project

No login required β€” download, print, and keep these on the job with you.

πŸ“–
PDF Guide Β· Coming Soon

Decorative Concrete Training Manual

Our complete reference manual covering mix design, texture rolling, stamping, sealing, coloring, and troubleshooting β€” everything Bryan teaches, in one document.

⬇ Download Training Manual
πŸ“‹
PDF Guide Β· Coming Soon

Step-by-Step Instruction Sheets

Quick-reference, print-friendly instructions for our most popular tools and kits β€” perfect for keeping on-site while you work.

⬇ Download Instruction Sheets
Watch & Learn

See the Technique Before You Try It

Nothing beats watching Bryan's hands at work. Start with this tutorial, then explore more on our YouTube channel.

Method of Concrete Trees

Step-by-step technique for creating realistic concrete tree textures and forms.

Tutorial

Want more tutorials? We've got dozens covering countertops, floors, sinks, and walls.

β–Ά Watch More on YouTube
However You Need Us

Three Ways We're Here to Help

Pick the kind of support that fits your question β€” every path leads to a real, knowledgeable human.

Customer Support

Orders, Shipping & Accounts

Questions about your order status, shipping, returns, or your account.

  • Order tracking & delays
  • Returns & refund policy
  • Billing & account questions
Email Customer Care β†’
Product Support

Using Your Tools & Materials

Guidance on getting the best results from your SBC rollers, stamps, molds, and materials.

  • Mix ratios & curing times
  • Sealer & colorant selection
  • Which tool fits your project
Browse Video Tutorials β†’
Technical Support

Troubleshooting & Advice

Something not turning out right? We'll help you diagnose it and get back on track.

  • Texture or release issues
  • Coloring & finish problems
  • 1-on-1 project troubleshooting
Book a Free Q&A Call β†’
Quick Answers

Frequently Asked Questions

Most requests are verified and approved within one business day. You'll receive an email with your login details and getting-started instructions as soon as it's confirmed.

Yes, please do! Submit your order number and we'll check it personally. We'd rather take a look than have you miss out on training you're entitled to.

Start with the Training Manual and Step-by-Step Instruction Sheets above β€” both cover mix ratios, curing, and sealing in detail. For anything product-specific, our Product Support team is happy to walk you through it.

Don't worry β€” this happens, and it's almost always fixable. Reach out to our Technical Support team by phone, email, or by booking a free Q&A call, and we'll help you troubleshoot what happened and how to correct it.

Absolutely. You can call or text us at 855-744-2900, email customercare@betterpaths.com, or schedule a free 30-minute Q&A call directly with our team.

Full details are available on our Shipping Policy and Refund Policy pages. If anything is unclear, just reach out β€” we're happy to explain in plain language.

Your Voice Helps Us

Your Voice Helps Us β€”
And Helps Future Customers

If your SBC products or training helped bring your project to life, we'd be so grateful if you shared your honest experience.

β˜…β˜…β˜…β˜…β˜…
Bought on somethingbettercorp.com

Shopify Customers

If you ordered through our website, we'd love it if you shared your experience with SBC on Google β€” it's one of the biggest ways new customers find us.

⭐ Leave Us a Google Review

Takes about a minute β€” no account with us required, just a Google account.

β˜…β˜…β˜…β˜…β˜…
Bought on Amazon

Amazon Customers

If you have a moment, we'd truly appreciate an honest review or a bit of feedback on your order. You can do that anytime from your own Amazon account β€” just open Your Orders, find your SBC item, and choose Write a product review (or Leave seller feedback for feedback about your order itself).

Go to Your Amazon Orders

Entirely optional, and always appreciated β€” whatever you share, good or bad, helps other makers.

A Couple of Honest Notes

  • Please share your genuine, honest experience β€” good, bad, or in between. We read every single one.
  • We're not able to offer discounts, refunds, or free products in exchange for a review, and we'd never ask you to write anything other than your honest opinion.
  • Company or service feedback (separate from a product review) is always welcome by emailing us directly at customercare@betterpaths.com.
Bryan Gauthier, Founder and Master Artisan of SBC
Not a Faceless Brand

When You Reach Out, You're Reaching Bryan's Team.

Bryan Gauthier has designed and taught decorative concrete since 1998. Every question that comes through this page is handled by people who know these products inside and out β€” because we make them, we use them, and we stand behind them. You're never just a ticket number here.

β€” The SBC Support Team
πŸ“ž Need Help Now? Call Us