We Guarantee Your Satisfaction. The best just got better! Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.
We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used.
All returns must be authorized by SBC in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton.
NOTE: DEPOSITS For Store Launch Business Opportunity and Manufacturing Add-On Packages for Brick & Mortar Store launches, Are All Non-Refundable. In addition, final payments for store launches, production of store molds and for large contractor mold packages are also Non-Refundable.
Return the unused portion of your item(s) within 14-days from the date of purchase. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.
PARTIAL Refund Possible On Training Courses - If a student registers for a Hands-On Course and is unable to attend the hands-on portion of the course, SBC will offer a 50% Refund for the Hands-On Portion of the Course the Student is Registered in.
Customer Service:
Email: customercare@sbcstores.com
Phone: 855-744-2900
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time
Refund Instructions:
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses: